Mostly likely, any “how do I” questions are answered within our extensive documentation. But, if you can’t find what you need, or if something is working as you expect it to, we are here to help.
Here’s what you can expect when you submit a support ticket:
Our regular support hours are from 9am to 4pm (GMT-5), Monday through Friday.
- Tickets are generally responded to within 24 hours unless posted after 2pm on a Friday or the day before a holiday.
- The human SmartSimians take a break on holidays, and when we do, we will post a notice telling you when we will be back in the office.
How can we help you? Please login in to submit a support request.
The Humans at SmartSimian